Draft · awaiting owner review
Privacy policy
This draft describes the current website. It is not an approved legal policy or a statement of legal compliance.
Who we are
This website is operated for The Heights Hotel, 263 Grand Ave, Falmouth, MA 02540. You can reach us at info@theheightsfalmouth.com, by calling the Front Desk at 508-540-4120, or Guest Services & After Hours at 508-258-9163.
What we collect and why
When you send an inquiry through our contact or group forms, we store your name, email address, any phone number you provide, trip dates, group details, and your message so authorized hotel staff can review and respond to your request. Please do not include payment card details or sensitive personal information in a message. Reservations themselves are made through Mews, our official booking provider, which collects the information needed to process your booking and payment under its own privacy terms.
How your information is stored and protected
Inquiry submissions are stored in our secured website database, accessible only to authorized hotel staff. Inquiry notifications are delivered to staff by email through Resend, our email delivery service. We keep inquiry records only as long as needed to respond to you and operate the hotel; the exact retention period will be confirmed before this policy is finalized.
Third-party services
This website uses: Mews (reservations and payment), Resend (inquiry notification emails), Google Maps (the embedded hotel location map), and OpenStreetMap tiles (activity maps). Embedded maps and externally hosted photographs involve requests to those services, which may receive your browser’s technical information (such as your IP address) under their own privacy policies. Links to restaurants, ferries, and the beach camera open separate websites we do not control. No advertising or marketing analytics pixel has been added to this website.
Browser storage
The website uses your browser’s storage to remember booking dates, guest counts, and saved trip preferences on your own device. Staff sign-in uses session storage or cookies for authentication. See our cookie policy draft for details.
Your choices and requests
You may ask us to access, correct, or delete the personal information you have sent us by emailing info@theheightsfalmouth.com or calling the Front Desk at 508-540-4120. We will respond to genuine requests within a reasonable time.
Items awaiting approval
Before this draft becomes an approved policy, the owner must confirm the responsible business’s legal entity name, the inquiry-record retention period, and the privacy-request contact. This draft is not a statement of legal compliance.
Questions? Call 508-540-4120.